Amend matter color of result to Help Desk tickets?

Hi Each,

We're find that a lot of users don't cognize we're difficult to create a dialogue with them through helpdesk tickets. Is there any way to transfer the color of the technician's response in the e-mail a user gets once a ticket is updated?

I see the following line in the card template for responses:

{{ticket.last_comment.body | escape | simple_format}}

Is in that any way to change the "simple_format" definition so it shows within friendly blue letters and draws attention to the technician's response? (Kind of same the "Don't Panic!" on the cover of tHHGttG?)

Thanks much,

Stace Johnson

Source: http://feeds.spiceworks.com/~r/SpiceworksCommunity/~3/1rnlCSaVnOQ/191110-change-text-color-of-response-to-help-desk-tickets