The only help Dell Customer Support offered was to retract the decree! Or they told ME I could leave the order status only would never get the computer! Once I asked all for an email address to send within my complaint they said there is none. When I asked to exclaim with a higher level person they refused.
Source: http://en.community.dell.com/dell-groups/new-to-community/f/3511/p/19428782/20019238.aspx#20019238
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