How achieve I get greater tech/customer service support from Dell?

Today has been rough. My Dell Studio 1537 laptop is currently dead and hopeless and I'm hit dab in the middle of finals week.

It all started off innocently enough. Three months agone, once I first got my laptop, I noticed that every once in awhile, I would lose control of the pointer. The screen would zoom and scroll out of control, and even but I turned off the zoom option, I would still often lose control of the pointer. A few weeks later, the graphics issues started. I called technical support, and they remotely connected to my laptop and tried to install some drivers, but in the middle of the finishing BIOS word, my personal shut down. The school support employee said he had recall involving four and 6, but we never received a call back.

Frustrated, we completed stirring calling another tech support invidual a little aft six. After describing the issue to him, he let us cognise that is sounded like the motherboard was cooked past the BIOS update. Then, he transferred me to his supervisor, who once again said "we'll call you back within 1-2 business days." I wrote an e-mail to customer resource, only to get AN automatic email saying that I'd receive a reply from escalation services in four (!) days!

What am I supposed to do? I'm in the middle of finals week, and a minor annoyance has very soon been turned into a huge problem. My computer won't even turn on. When I press the power button, the volume buttons blink a hardly a times before the computer shuts down again. I'm very, very upset and don't cognize what to do, and I'm very frustrated with the low level of service.

Has anyone else had a similar problem with scrolling or graphics that eventually led to a complete motherboard meltdown?