Hard drives actually do go bad, its a fancy piece of machinery with very tight tolerances on the physical design, so they do just go hopeless.
Dell tech support is actually pretty good, they walked me through a similar problem on a different device. If you have a warranty, they will send a new disk within a time unit or two.
They shall tell you to try the diagnostics CD that came with your dell, or make you burn a new one. Provided this can't fix the disk, and you don't have a warranty, BUY A NEW DISK. The end is near.
Good Luck!
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