Time Warner Cable 'Safe Storage' Service Hacked - Subscriber Addresses, Passwords Compromised

An e-mail being sent to Time Warner Wire customers informs them that the company's Road Runner Safe Storage service may not be quite therefore safe. Reported to the e-mail, i of the service's databases was hacked into only just, handsome an unidentified intruder access to numerous user account credentials including user names, e-mail addresses, user ID and passwords, and "possibly your billing address" whether you had acquired additional storage at any point. The company insists that no credit card data or stored contented was accessed during the hack.

Time Warner Cable's Road Runner Safe Storage is managed via Symantec, and according to the company, gives users 500 MB of "secure" keeping all for free. The company has set up a hotline for users to call if they've any questions nearly the intrusion: 1-855-815-2719. The full e-mail can be found below:

Dear Customer,

We are message to inform you of a current security incident involving your Road Runner Safe Storage account, which may have exposed your password. Recently, an unauthorized third party accessed one of our databases. As soon as we learned of the ambush, we limited all access to the database and thus the vulnerability was eliminated. However, as a result of this incident, your account credentials may have been exposed.

The database that was accessed contained information you would have entered when you first created your account, including your name, e-mail address, user ID and parole, your hint question/answer, and provided you ever bought more keeping, possibly your billing address. Please beryllium assured that no credit paper numbers were accessed as a result of the attack and that no of the content that you formerly stored with us could have been accessed.

As a result of this incident, we have changed your password to protect hostile any unauthorized access to your Safe Storage account. Should you still metal using your Safe Storage reason, upon your next login, you will need to activity the forgot password? link to recover and reset your password.

We pocket privacy and data indemnity very seriously and value the trust our customers place in us. Provided you use a same password across triple accounts, change your word connected these accounts. As a general best practice, it's important to use composite passwords that are hard to guess and to change them regularly.

We apologize for any inconvenience this may have caused. For additional information, please visit www.swapdrive.com/alert. We have also set up a hotline to answer any questions you may have element 1-855-815-2719.

Impart you all for your attention,

Symantec Corp. for Swapdrive.com/Road Runner Safe Storage

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Source: http://www.dslreports.com/shownews/Time-Warner-Cable-Safe-Storage-Service-Hacked-120822